Subject: disgusted former customer
I have been a reader and support of your site
since October of 2000.
This could have been avoided and I could have
continued as a customer.
If you would have responded to any of my first
three emails but you chose to ignore me
and it made me mad. By the time of my fourth
one I was madder than hell.
You have chosen to believe a story that's not
Why would I choose to ignore someone trying
to give me money?
I'm not sure your position is well thought out.
The truth is we've sold dozens of t-shirts
over the last three years or so
and you're our first truly angry customer.
It costs alot more money to find and develop
a new customer than to maintain a repeat customer.
About the only time a regular customer leaves
is due to poor service. Or in this case a total service failure.
But it is your business and your decision.
I can and will spend my money elsewhere.
Dude, how many apologies are enough?
How many times can I refund your money?
For some reason, you can't fathom that mistakes
It was a good eight years of supporting you and
But I will not donate money for a total and complete
customer service failure.
Keith, at some point in your life, you might make a mistake.
I hope the person you offend is more tolerant than than you were with
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