Current Issue
Back Issues
 Subscribe to BartBlog Feed
How to Read
Members ( need password)
Subscribe to BartCop!
Contact Us
Advertise With Us
Link to Us
Why Donate?
The Forum  -
The Reader
Poster Downloads
Shirts & Shots
BartCop Hotties
More Links
BFEE Scorecard
Perkel's Blog
Power of Nightmares
Clinton Fox Interview
Part 1, Part 2
Money Talks
Cost of Bush's greed
White Rose Society
Project 60
Chinaco Anejo


Search Now:
In Association with

Link Roll
American Politics Journal
Barry Crimmins
Betty Bowers
Consortium News 
Daily Howler
Daily Kos
Democatic Underground 
Disinfotainment Today 
Evil GOP Bastards
Faux News Channel 
Greg Palast
The Hollywood Liberal 
Internet Weekly
Jesus General
Joe Conason 
Josh Marshall
Liberal Oasis
Make Them Accountable 
Mark Morford 
Mike Malloy 
Political Humor -
Political Wire
Randi Rhodes
Rude Pundit 
Smirking Chimp
Take Back the Media
More Links


Locations of visitors to this page

Subject: Toyota screws customers too 

Bart, you said, 

> I've found that most American companies are willing to break the law  
> to screw their customers out of an extra nickel and Toyota isn't like that.

BS!  In 1990 I bought a Toyota pickup truck.  It would suddenly stop running under some acceleration conditions.  
I took it in to the dealer and they said it was the fuel filter...then the fuel pump.  They claimed they replaced the fuel pump 
six times...and, in spite of the fact that it was under warranty, made me pay for the fuel pump four of the six times.  
The dealer gave me a loaner car each time, then refused to pay the rental agency -- making me responsible for 
$45/day for a car I could have rented for less than $20/day (remember, this was 1990; double these costs for 2010 dollars).

I called the Toyota Customer Care line and was told, "In cases like this we stand behind our dealers."  They didn't care 
that I had been forced to pay for something that was covered by warranty.  Then I sued the dealer, and he pulled a cool trick 
you can only do if you're a corporation.  He declared bankruptcy, eliminating all the debts, then bought the dealership at the 
asset sale.  So for a little bit of effort, he got rid of all his debts (including the couple grand he owed me) and went back 
to business as usual.  But Toyota "stands behind its dealers" when they do this.

To top it off, when a friend of mine who worked in Toyota Customer Care brought up the problem, they fired him.  
They don't only screw their customers, they screw their employees.

I have to say, though, that I did more to hurt them than they did to hurt me.  I was a professional speaker at that point.  
Guess what I talked about?  Judging by both family and audience response, over the years 1992-2000, I got about 
200 people to buy Honda or Nissan instead of Toyota.  Still, I would have rather just had my car fixed right and under warranty.

Russ, I doubt your dealer filed bankruptcy to prevent you from suing him.
Sounds like the dealer had a whole lot of problems. 

  Back to

Send e-mail to Bart  |  Discuss it on The BartCop ForumComment on it at the BartBlog

Privacy Policy
. .